WhatsApp Chatbot Development Company for Businesses Whose Customers Message First

It connects your business number to Meta's WhatsApp Business Platform, designs the conversations, builds the AI that answers from your own information, writes and submits the message templates Meta must approve, and links the bot to your CRM, calendar or store. A good one also plans the handover to your team and keeps tuning the bot after launch. At Kavion all of that sits with one senior team, and every account, from Meta to hosting, is set up in your name.

There are two parts. Meta's fees are charged per delivered message your business sends, at a rate set by the message category (marketing, utility, authentication or service) and by the country code of the person receiving it, so messages to Indian numbers have their own rates. Since 1 October 2026 each business number gets 1,000 service replies free a month, and chats that start from a click-to-WhatsApp ad open a free window. On top of that you pay for the build and for model usage and hosting, which depend on your volume and scope.

The build cost depends on whether the bot only answers or also takes actions, how many systems it connects to, how clean your content is, how many languages it needs and how many templates you send. A bot that answers questions and captures leads into one CRM is a far smaller project than one that books, tracks orders and runs reminders across several systems. We quote the build as a fixed price after a scoping call and estimate the monthly running costs alongside it.

The WhatsApp Business app on a phone is free and offers simple greeting and away messages, but it cannot run an AI chatbot connected to your systems. A real chatbot runs on the WhatsApp Business Platform, where Meta charges for delivered messages your business sends, by category and recipient country, after the free allowance on service replies. You also pay for building the bot and for model usage and hosting. Customer-started support chats stay cheap. Marketing templates are where the monthly bill grows.

Yes, for anything beyond greeting and away messages. The WhatsApp Business API, now called the WhatsApp Business Platform, is the only official way to connect software to a business number, read messages and reply automatically. You can connect through Meta's Cloud API directly or through an approved partner. Tools that automate a personal or app number without the platform break WhatsApp's rules, and the usual end of that story is a banned number and a lost contact list.

Yes, and for most businesses that is where the value is. The bot can create or update a contact when someone messages, record the source ad and the answers to your qualifying questions, log bookings, and assign the lead to the right person. It can also read from the CRM, for example to greet a returning customer or check the status of an enquiry. We connect through the CRM's own API or through a workflow tool such as n8n, and test every field before launch.

Often, yes. Meta now allows an existing WhatsApp Business app number to be connected to the platform through a partner, so your team can keep handling one-to-one chats in the app while the chatbot runs through the API, with recent message history synced between the two. Messages sent from the app stay free, while messages sent through the API are charged by Meta. We check whether your number and region qualify before planning around it.

Current language models handle many languages, including Hindi and other Indian languages, and customers often mix them with English in the same message. How well a bot answers in a given language still has to be proven on your own content, so we build a test set of real questions in each language you need and check the answers before launch. Where quality is not good enough, the bot replies in a language it handles well or hands the chat to a person.

Meta announced its own AI agent for WhatsApp in June 2026. It answers questions about your business, recommends catalogue products, books appointments and qualifies leads, and Meta bills its replies by tokens. It suits a business that only needs WhatsApp and is happy inside Meta's tools. A custom bot makes more sense when the same assistant must also work on your website or phone line, when you want to pick the model and see how retrieval works, or when your data must stay in your own accounts.

A focused bot that answers from content you already have and captures leads into your CRM is a matter of weeks. Meta's side, meaning business verification, the number and template approval, runs in parallel and can take days on its own, so we start it on the first day. Bots that book, track orders or update records take longer because each action needs testing. Bigger projects go live in stages, so a useful version reaches customers early.